Member Review by Gary

The Mural Room at Grossi Florentino has tumbled down my list of favourites, based on our last two visits late in 2009. The Mural Room had been premier dining - but recent experience suggests that standards are declining.

On our last visit most of our food was very good - and at prices around entree $35, main $50, dessert $25 food should at least be very good. One big mistake in the kitchen led to a shocker of an experience, as what appeared on the plate included packaging, and it was shrugged off in a way that rang alarm bells for us. Where service is concerned, placing our well-marked-up wine at the other end of the room and leaving glasses empty on a regular basis really distracts (if you're not going to top them up, please leave them with us!). On our most recent visit, separate waiters on separate occasions tried to convince us to change our wine orders - not more appropriate to my taste, but both certainly more expensive.

Our previous visit saw us send back a bottle of barely cool of French champagne and an almost cold main course on an evening of lesser service than we were used to, which we thought a 'once off' poor experience; until we tried again.

When you're digging into the wallet or credit card for food and wine in Australia on 'special nights out' you expect excellence, and that is what I had come to know upstairs at Grossi Florentino over the past couple of years. Hospitality is largely about standards, and a beautiful dining room deserves better. On recent form I cannot recommend the Grossi Florentino Mural Room.